Contact Us

For enquiries about Joo , the domain contact address is contact@joo-play.biz . Product account enquiries can also be raised through live chat.

Prepare an enquiry

A payment enquiry should include the amount, currency, submission time and transaction reference. For a loading problem, include the game name, device, browser and error description. Keep passwords and full payment-card details out of the message. Documents belong in the designated private verification process.

Choose the relevant topic

Account and promotion rules are summarised in Terms and Conditions . Privacy covers account information. Support can also handle questions about a break from play or account limits; practical information appears under Responsible Gaming .